Money Back Guarantee
We guarantee a full refund if the purchased product does not start or does not function properly, provided that all instructions and recommendations from our side have been fully followed.
Refund Conditions:
- The product does not start on your computer after following all installation instructions
- The product does not work correctly due to technical issues on our side
- All system requirements were met before purchase
- The refund request was submitted within 7 days of purchase
When Refund is Not Possible:
- Operating system does not meet the specified system requirements
- Installation and usage instructions were not followed
- The product was used and banned by the game's anti-cheat (this is a normal risk of use)
- More than 7 days have passed since purchase
- Refund is requested for reasons unrelated to technical issues with the product
Refund Process:
- Contact the website administration via email: ivsofte@inbox.ru
- Provide your order number and reason for refund
- Describe the problem you encountered
- Attach screenshots or videos demonstrating the issue (if applicable)
- Wait for the request to be reviewed (usually within 24-48 hours)
Refund Processing Time: Refunds are made to the same payment details used for the purchase, within 3-5 business days after approval of the request.
Reliable Payment System
We accept payments through the trusted oplata.info service, which provides an additional level of protection for your purchases and guarantees transaction security.
The oplata.info platform provides:
- Buyer protection against fraud
- Ability to leave a review about your purchase
- Direct system for submitting refund requests
- Transparent history of all transactions
- Multiple payment methods for your convenience
If you encounter any technical difficulties, we are always open to dialogue and ready to help resolve the issue.
Verified Reputation
We value our reputation and confirm our reliability with the following facts:
WebMoney Certificate
We have a personal certificate in the WebMoney system, which confirms our identity and reliability as a seller. This guarantees that you are dealing with a verified and legitimate seller.
More than 4 Years in the Market
We have been steadily working in the market for more than four years and continue to develop, constantly improving our service and expanding our product range. Our experience is a guarantee of stability and reliability.
Active Community
More than 800 users have already joined our Telegram channel, where they share reviews, experience using our software, and receive prompt support. Our community is living proof of the quality of our products.
Free Technical Support
We provide full technical support to each buyer at all stages of product use.
What Support Includes:
- Help with software installation and configuration
- Consultations on using product features
- Resolution of technical problems and errors
- Updates and notifications about new versions
- Recommendations for safe use
Remote Configuration: If necessary, we can connect to your computer and configure the software ourselves — quickly, safely and without your participation. We use only verified and safe tools for remote access.
Transparency and Openness
We run an honest and transparent business. We have no hidden conditions, additional payments, or unexpected surprises.
- All prices are listed on the website and do not change after purchase
- No hidden fees or subscriptions
- Clear terms of use and refund
- Open communication with customers
- Regular product updates without additional charge
We are always ready to answer your questions and help you choose the right product. Our goal is your satisfaction and successful use of our products.
Contact Information
For all questions related to guarantees, refunds, or technical support, please contact us:
Email: ivsofte@inbox.ru
Complaints Email: ivsofte@inbox.ru
We respond to all inquiries within 24 hours on business days.